DEFECTIVE GOODS AND DISSATISFACTION
1.1 We guarantee the quality of our goods. You must inspect the goods and notify us immediately by phoning our customer care centre numbers or sending a message. For fresh foods, return will be valid for 24 hours and for other items 3 days.
1.2 In the event that the Goods collected by you are damaged, defective, faulty or do not match their description at the point of collection, you would be sent a replacement or a full refund will be made to you. You are advised to check your goods for any defect, fault or damage before signing the delivery note. If you discover a genuine fault, defect or damage after delivery, you will be required to return the Goods to us (together with all relevant packaging)
2. RETURNS AND RETURNS APPROVAL
2.1 You can return your product as long as:
2.1.1 You contact Customer Support within 48 hours of delivery. For fresh items, as stated in 1.1 a call must be placed immediately stating the complaint and not hours later. This is because we cannot vouch for the customer’s storage methods after delivery has been made.
2.1.2 You have proof of purchase (receipt).
2.1.3 The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories.
2.1.4 The product must not have been used or opened.
2.1.5 All sealed items must not be opened otherwise it would not be accepted on return. HmStore will only accept unsealed items in cases where maggots, insects or moulds are found in the item.
2.2 Return Approval of All returned items is subject to inspection and approval by the authorized representative of HmStore Online Mart. For a returned item to be approved for return, it must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories received with it. Items that are not returned in the above condition will be sent back to you and payment will not be refunded.
3. CUSTOMER COMPLAINTS
3.1 Any Customer complaints should be addressed to the HmStore Customer Care Line 09064284325 or any other customer care line stated on the website. An email should be sent to